Refund policy

RETURNS POLICY

We hope you love your purchase, but if something isn’t right you may be eligible for a return under the conditions below.

1) Return Window

Returns must be requested within 30 days of the purchase date.
Any requests made after this period will not be accepted.

2) Return Eligibility (Condition Requirements)

To be eligible for a return, items must be returned in original, unworn, unwashed, and ideal condition, with all original tags/packaging intact (where applicable).

We will not accept returns for items that show any of the following:

Marks or stains (including dirt, deodorant, sweat marks)
Makeup marks (foundation, tan, lipstick, powder, etc.)
Odours/scents (perfume, smoke, body odour, cooking smells)
Pet hair / lint build-up
Washing or wear signs (pilling, stretching, fading, shrinkage)
Tears, rips, holes, loose threads caused by wear
Damaged prints/embroidery due to washing/handling
Alterations of any kind (hemming, resizing, tailoring)
Damage caused by misuse, improper care, or incorrect washing

If an item is returned and fails inspection, it will be sent back at the customer’s expense.

3) How to Request a Return

All returns must be requested by email before sending anything back.

Email: returns@jayzayat.com
Include:

Full name
Order number
Item(s) being returned
Reason for return
Clear photos showing the condition of the item(s)

Returns sent without prior email approval may be rejected.

4) Return Shipping

Return shipping is at the buyer’s cost.
We recommend using tracked shipping, as we are not responsible for lost return parcels.

5) Refunds / Store Credit

Once your return is received and inspected, you will be notified of the outcome.

If approved:

You will receive a refund back to the original payment method OR store credit (your choice / or pick one as your policy)
Refund processing times may vary depending on your bank/provider

6) Faulty or Incorrect Items

If you receive an item that is faulty or you were sent the wrong item, contact us at returns@jayzayat.com within 7 days of delivery with photos.
We will organise a replacement or refund where applicable.